The Carwash Club

Legal

Solo Pass – Membership Terms & Conditions

THE CARWASH CLUB

SOLO PASS MEMBERSHIP TERMS & CONDITIONS

These terms & conditions (“Ts&Cs”) regulate your participation in The CarWash Club, a subscription-based carwash membership service operated by Carwash Company Proprietary Limited (“CWC”), or any of its subsidiaries or associated companies (“we”, “us”, or the “Company”).

By becoming a member of The CarWash Club and receiving the benefits of The CarWash Club, you (“you, “your”, or a “Member”) agree that you have read, understood and accepted these Ts&Cs, which supersede all previous terms and conditions of The CarWash Club.

MEMBERSHIP & ELIGIBILITY

  • Membership is open to individuals who are at least 18 years old at the time of registration and who have provided valid and accurate personal information, a valid payment method, cellphone number and email when signing up to The CarWash Club.
  • Members may enrol one vehicle per membership. Membership is vehicle-specific, utilises licence plate recognition (“LPR”) technology and is accordingly linked to one registered license plate.
  • Membership is non-transferable and cannot be shared between vehicles.

ENROLLMENT

  • To apply to enrol in The CarWash Club:
  • visit a participating The CarWash Club location (“Partner Carwash” or “Partner Site”) and sign up with a representative of the Partner Carwash; or
  • sign up online at www.thecarwashclub.co.za.
  • You may access the applicable terms and conditions in advance on the website at www.thecarwashclub.co.za
  • After your enrolment is approved and processed and your first payment is made, your vehicle licence plate will be registered and you can proceed to use your membership.

MEMBERSHIP BENEFITS & USAGE

  • Members may wash their registered vehicle as often as they like at any participating Partner Carwash.
  • Membership includes the standard automatic wash, dry and go. Additional services, such as interior detailing or special treatments, may be available at Partner Carwashes for an extra fee.
  • Washes are subject to each Partner Carwash’s availability and operating hours, and may be affected by weather conditions.
  • The location and operating hours of Partner Carwashes are listed on our website at www.carwashclub.co.za.The Company and each Partner Carwash reserves the right to change its hours of operation or limit services at any time and for any reason, including for example for maintenance and repairs, inclement weather, etc. Members will not receive any refund or fee adjustment should any Partner Carwash be unavailable at any time.
  • The CarWash Club is subject to the Company’s fair usage policy, as contained on our website and as may be amended from time to time. If your usage is excessive and/or unreasonable, we may advise you that your usage is in breach of our fair usage policy and request you to align your usage with the requirements of fairness.

PAYMENT, BILLING, SUSPENSION & CANCELLATION

  • Subscription Fee: Membership fees are billed on a monthly recurring basis until cancelled, starting on the first day on which your membership is activated. You understand and agree that by participating in The CarWash Club, you authorise us to charge your credit card for The CarWash Club on a monthly basis. Your first month period of membership will begin on the date that you are accepted into The CarWash Club and your credit card will be billed on each monthly anniversary after that.
  • No Long-Term Contract: Membership can be cancelled at any time, with access remaining valid until the end of the paid billing cycle. You can cancel your membership in any of the following ways:
  • Email us on cancellation@thecarwashclub.co.za; or
  • Cancel through your online profile on www.thecarwashclub.co.za.
  • Cancellations must be received at least seven (7) days prior to the next billing date, otherwise you will be charged for that month and the cancellation will be effective on the following billing date.
  • Suspension or cancellation by the company: The Company may suspend or cancel your membership account, at any time with immediate effect and without written notice in instances where:
  • your payment is declined or fails in any way; or
  • the Company believes that you have:
  • violated applicable laws or regulations;
  • acted in an inappropriate, fraudulent, abusive, or hostile manner, including towards any Company or Partner employees or representatives;
  • breached any of these Ts&Cs;
  • repeated violations of Partner Site policies; or
  • engaged in any misconduct or wrongdoing in connection with The CarWash Club.
  • No refund or compensation: If your membership is cancelled, you will no longer be able to participate in The CarWash Club. The Company will not compensate or pay cash, cash equivalent, or credit for any forfeited or unused benefits. Any re-enrolment will be in the sole discretion of the Company.

USE OF LICENSE PLATE RECOGNITION (LPR) SYSTEM

  • The CarWash Club uses LPR technology to verify membership at Partner Carwashes.
  • Members must ensure their license plate is visible and readable for proper identification.
  • License Plate Changes: Members must notify the Company of any changes in vehicle ownership, if your vehicle is stolen, or if you get a new vehicle. This can be done in any of the following ways:
  • Email us on info@thecarwashclub.co.za;
  • Update your vehicle details and licence plate through your online profile on www.thecarwashclub.co.za; or
  • The CarWash Club is not responsible for denied access due to an unreadable or incorrectly registered plate.

PARTNER CARWASH LOCATIONS & SERVICE AVAILABILITY

  • The CarWash Club partners are independently owned and operated, and service levels may vary.
  • While The CarWash Club strives to maintain a consistent experience, service interruptions, maintenance, or operational issues at partner locations may occur.
  • The CarWash Club does not guarantee availability at a specific partner site at all times.
  • Members must adhere to individual partner site rules regarding vehicle size, wash procedures, and site-specific restrictions. All general rules, regulations and disclaimers of liability posted on signs at the Partner Site locations or online at www.thecarwashclub.co.za will apply to The CarWash Club.

VEHICLE ELIGIBILITY & DAMAGE LIABILITY

  • Only passenger vehicles are eligible for membership (no oversized vehicles, trucks, taxis, e-hailing services or commercial vehicles unless explicitly allowed by CWC).
  • Members must ensure their vehicles meet the height, width, and clearance requirements of partner carwashes.
  • Damage disclaimer: The CarWash Club and its partner carwashes are not responsible for pre-existing vehicle damage or damage caused by aftermarket modifications, loose parts, or improper vehicle condition.
  • Members must report any alleged damage immediately to the partner location before leaving the premises.

PERSONAL INFORMATION

  • The CarWash Club collects and processes personal data, including vehicle license plates, for membership verification and service delivery.
  • Member data is stored securely and is never sold or shared with third parties, beyond what is necessary to operate the service.
  • Members may request to view, update, or delete their personal data in accordance with the Protection of Personal Information Act.
  • By entering or providing your cellphone number and email address, you consent to receive WhatsApp and/or SMS messages, and emails from The CarWash Club about your membership, including communication in any changes to terms and conditions of your membership. You warrant that the cellphone number and email address you provide is accurate and that you are a current authorised user or subscriber of that cellphone number and email address. You agree to promptly notify us if you change your cellphone number or email address or any other contact information you provided to us.
  • By becoming a member of The CarWash Club and receiving the benefits of The CarWash Club, you consent to the Company, Partner Sites and their authorised third-party agents processing data that is personal to you, and to use and disclose that data only as required in order to render the services to you.

CHANGES TO TERMS & CONDITIONS

  • The CarWash Club reserves the right to update these T&Cs at any time, with members being notified of significant changes at least 30 days in advance. Continued use of the service after updates implies acceptance of the revised terms.
  • The currently applicable Ts&Cs at any given time will be posted online at www.thecarwashclub.co.za.
  • In its sole discretion, the Company may terminate The CarWash Club with one months’ notice to active members, unless a shorter period is prescribed by applicable law.

GOVERNING LAW & DISPUTES

  • These T&Cs are governed by the laws of South Africa.
  • The parties must first attempt to resolve any dispute or claim arising out of or in connection with your The CarWash Club membership amicably, through negotiation or mediation.
  • IF THE DISPUTE IS UNRESOLVED, THE DISPUTE MAY BE REFERRED TO PRIVATE ARBITRATION IN THE CITY IN WHICH THE DISPUTE AROSE. THE ARBITRATION WILL BE HELD IN ACCORDANCE WITH THE RULES OF THE ARBITRATION FOUNDATION OF SOUTHERN AFRICA (AFSA). THE ARBITRATION DECISION SHALL BE FINAL AND BINDING.
  • Despite the above, each party initiating a dispute retains the right to seek relief in a court of competent jurisdiction.

CONTACT INFORMATION

For any assistance, contact:

  • Phone: 076 335 2849
  • Email: info@thecarwashclub.co.za

By signing up for The CarWash Club, you acknowledge that you have read, understood, and agree to these Terms & Conditions.